Communication tools to help people WANT what they NEED.
The economic implications of the shift in patients’ desire for investing in oral health in support of total health.
Managing Patients’ Expectations
Adopting different communication styles to match patients’ needs
The Patient Drives the Experience
- Merging patients’ perceived needs with clinically assessed needs
- Flexible pathways for new patient entry into the practice
Dental Fees: Managing Expectations
- Remove the fear of when to raise fees and how
- Team coaching and anticipating patients’ reactions